Community
At MTR Elizabeth line, we believe in supporting the communities we serve – that’s where our award-winning Community Ambassador team comes in
Mission of the Community Ambassadors
- To build strong relationships with our customers and our communities.
- To continue working with our stakeholders and to foster an inclusive, safe railway that connects people and communities.
- To establish and nurture collaborative and long-term relationships with relevant stakeholders to promote the company’s benefits.
- To work with customers and communities to enhance confidence whilst traveling on our class leading customer service railway.
- To establish and nurture collaborative and long-term relationships with relevant stakeholders to promote the company’s benefits.
- To work with schools and young people to develop their understanding of local stations and appreciate how the railway enhances their community.
- To encourage and support independent travel to those with barriers.
- To be available and visible for customers and communities, suppling them with accurate and up to date information.
Our award winning Customer and Community engagement team are proud to be at the forefront in bringing customers and communities together across the Elizabeth line.
How we do it
With never a dull moment in the life of a Community Ambassador, the team can be found out and about on the network, helping customers, collating feedback, working with partner organisations such as The Whitechapel Mission or selling Café Art as part of the My London project at some of our stations.
Our Community Ambassadors can also be found running safety roadshows; helping to guide tourists arriving at Heathrow Airport; visiting schools to promote careers in rail and assisting students writing their resumes; and running specialised sessions to help those who lack confidence when using public transport. There’s hardly a thing they don’t do!
Community team out and about
