About us

MTR Elizabeth line is an award-winning UK train operator operating the Elizabeth line for London

Operated by MTR Elizabeth line (MTREL), a 100% subsidiary of MTR Corporation, the Elizabeth line is part of the TfL network and has interchanges with the London Underground, DLR, London Overground and National Rail services.

Our story dates back to 2014, when MTR Corporation was awarded the Elizabeth line concession by Transport for London (TfL), initially operating services under the interim TfL Rail branding, connecting Paddington to Reading and Heathrow in the west, and Liverpool Street with Shenfield in the east.

In line with the opening of the new Central Section, officially launched by Queen Elizabeth II in May 2022, the Elizabeth line was born.

The most significant addition to London’s transport network in a generation.

The Elizabeth line provides new journey options, cuts travel time and supports regeneration across the capital. Its introduction to the capital has increased central London’s rail capacity by 10 per cent – shrinking London and connecting more communities than ever before.

The role of MTREL as the line’s operator is to provide passengers with the best possible experience when travelling on this world-leading transport infrastructure.

With a reputation for keeping cities moving, MTR Elizabeth line is responsible for:

Running train services safely and on time

We take pride in delivering outstanding performance and best-in-class interactions with customers and colleagues.

Providing excellent service to assist customers

From the first train in the morning until the last train at night, keeping ticket offices open and dispatching trains.

Keeping our stations and trains clean, safe, and secure

For the benefit of customers and colleagues.

Working closely with industry partners

Such as Transport for London and Network Rail to ensure we continue to offer the highest standard of service every day.

Our most recent awards

2024

Rail Business Awards

Education & Training Excellence Award
Winner

Rail Business Awards

Rail Business of the Year
Winner

Rail Business Awards

Rail Team of the Year – Customer Experience
Winner

Rail Business Awards

Train Operator of the Year
Winner

2023

UK Customer Experience Awards

Best Business Change and Transformation
Silver

National Transport Awards

Rail Operator of the Year
Winner

Gold Award

TIDE Awards
Winner

National Rail Awards

Passenger Operator of the Year
Winner

Spotlight Awards

Corporate Social Responsibility
Winner

Rail Business Awards

Infrastructure Project and Station Excellence: Surface station improvements programme
Winner

Rail Business Awards

Judges Award
Winner

Golden Whistle Awards

Special award – Elizabeth line
Winner

Personnel Today Awards

HR Impact
Shortlisted

Personnel Today Awards

Health & Wellbeing Award – Smaller Employers & HR Impact Award
Shorlisted

National Transport Awards

Rail Operator of the year
Winner

Spotlight Awards

Best Use of Technology
Shortlisted

Spotlight Awards

Acting as One Team
Shortlisted

Railway Innovation Awards

Innovation award
Shortlisted

PFM Awards

Partners in Cleaning
Shortlisted

Rail Business Awards

Train Operator of the Year
High commended

Rail Business Awards

Rail Team of the Year: Train Service Delivery Team
High commended

Rail Business Awards

Customer Service Excellence
Highly commended

2022

National Rail Awards

Large station of the year – Paddington
Highly Commended

National Rail Awards

Medium station of the year – Abbey Wood
Highly Commended

Golden Spanners

Class 345s in the Second Generation new EMU category
Silver award

Golden Spanners

Class 315s in the Ex BR EMU category
Bronze Award

Rail Staff Awards

Richard Baker (Samaritans’ Lifesaver Award)
Highly Commended

Rail Staff Awards

Charlene Peirson (Customer Service Award)
Highly Commended

National Apprenticeships Awards

London Regional Winner
Winner

Customer Experience Awards 2022

Customers at the heart of everything
Highly Commended

We want to represent the very best of what our industry has to offer. By creating a workplace that is truly inclusive and representative of London, and the surrounding areas, we are creating new opportunities and attracting a greater spectrum of talent to MTR Elizabeth line.

Claire Metcalfe, People & Culture Director

Committed to excellence

To meet our ambitions and deliver a world-leading experience for millions of passengers, we rely on a dedicated workforce. Our MTR Elizabeth line colleagues represent the diversity of our great city and the surrounding areas, offering excellent career opportunities to the people who live and work here.

We are delighted to be creating jobs for people across the region, having welcomed over 1,000 new colleagues, 75% of whom are from local communities, while facilitating over 500 apprenticeships.

To find out more about the opportunities available at MTR Elizabeth line, visit our Careers section.

Careers

Meet some of the MTREL team

Read more

MTR – Established to Keep Cities Moving

Through our transportation network and property developments, we enable cities and its citizens to move forward.

Every day, MTR connects people and communities. As a recognised world-class operator of sustainable rail transport services, we are a leader in safety, reliability, customer service and efficiency.

MTR has extensive end-to-end railway expertise with more than 40 years of railway projects experience from design to planning and construction through to commissioning, maintenance and operations. Going beyond railway delivery and operation, MTR also creates and manages dynamic communities around its network through seamless integration of rail, commercial and property development.

MTR Corporation

You can find out more about the wider MTR UK operations on their website.

Visit MTR's UK website