About us
MTR Elizabeth line is an award-winning UK train operator operating the Elizabeth line for London
At MTR Elizabeth line (MTREL), we believe in the power of London’s railway network to connect families, friends, colleagues and communities.
Operated by MTR Elizabeth line (MTREL), a 100% subsidiary of MTR Corporation, the Elizabeth line is part of the TfL network and has interchanges with the London Underground, DLR, London Overground and National Rail services.
Our story dates back to 2014, when MTR Corporation was awarded the Elizabeth line concession by Transport for London (TfL), initially operating services under the interim TfL Rail branding, connecting Paddington to Reading and Heathrow in the west, and Liverpool Street with Shenfield in the east.
In line with the opening of the new Central Section, officially launched by Queen Elizabeth II in May 2022, the Elizabeth line was born.
The most significant addition to London’s transport network in a generation.
The Elizabeth line provides new journey options, cuts travel time and supports regeneration across the capital. Its introduction to the capital has increased central London’s rail capacity by 10 per cent – shrinking London and connecting more communities than ever before.
The role of MTREL as the line’s operator is to provide passengers with the best possible experience when travelling on this world-leading transport infrastructure.
With a reputation for keeping cities moving, MTR Elizabeth line is responsible for:
Running train services safely and on time
We take pride in delivering outstanding performance and best-in-class interactions with customers and colleagues.
Providing excellent service to assist customers
From the first train in the morning until the last train at night, keeping ticket offices open and dispatching trains.
Keeping our stations and trains clean, safe, and secure
For the benefit of customers and colleagues.
Working closely with industry partners
Such as Transport for London and Network Rail to ensure we continue to offer the highest standard of service every day.
Our most recent awards
2024
National Rail Awards
National Rail Awards
Spotlight Awards
Spotlight Awards
Spotlight Awards
Spotlight Awards
Spotlight Awards
Rail Business Awards
Rail Business Awards
Rail Business Awards
Rail Business Awards
2023
UK Customer Experience Awards
National Transport Awards
Gold Award
National Rail Awards
Spotlight Awards
Rail Business Awards
Rail Business Awards
Golden Whistle Awards
Personnel Today Awards
Personnel Today Awards
Spotlight Awards
Spotlight Awards
Railway Innovation Awards
PFM Awards
Rail Business Awards
Rail Business Awards
Rail Business Awards
2022
National Rail Awards
National Rail Awards
Golden Spanners
Golden Spanners
Rail Staff Awards
Rail Staff Awards
National Apprenticeships Awards
Customer Experience Awards 2022
At MTR Elizabeth line, we thrive on creating a team environment driven by innovation, collaboration and inclusivity. Our values are embedded in our team ethos and contribute to the excellent service we deliver for our customers every day.
Committed to excellence
To meet our ambitions and deliver a world-leading experience for millions of passengers, we rely on a dedicated workforce. Our MTR Elizabeth line colleagues represent the diversity of our great city and the surrounding areas, offering excellent career opportunities to the people who live and work here.
We are delighted to be creating jobs for people across the region, having welcomed over 1,000 new colleagues, 75% of whom are from local communities, while facilitating over 500 apprenticeships.
To find out more about the opportunities available at MTR Elizabeth line, visit our Careers section.
Careers
Meet some of the MTREL team
Read more
MTR – Established to Keep Cities Moving
Through our transportation network and property developments, we enable cities and its citizens to move forward.
Every day, MTR connects people and communities. As a recognised world-class operator of sustainable rail transport services, we are a leader in safety, reliability, customer service and efficiency.
MTR has extensive end-to-end railway expertise with more than 40 years of railway projects experience from design to planning and construction through to commissioning, maintenance and operations. Going beyond railway delivery and operation, MTR also creates and manages dynamic communities around its network through seamless integration of rail, commercial and property development.
MTR CorporationYou can find out more about the wider MTR UK operations on their website.