Spotlight Award winner
Leading the way in our community
Congratulations to the Ambassador team who won the Corporate Social Responsibility Award at the annual Spotlight Awards last night.
The prestigious annual Spotlight Awards recognise the best in customer service across all industries.
Our Ambassadors are always involved in projects, events and activities that support and improve the communities across the Elizabeth line. They’re making a difference to our customers and communities, all with a kind heart and a lot of enthusiasm!
Learn more about our community work here2025
Rail Business Awards
Performance and Planning – Rail Team of the Year
Shortlisted
Rail Business Awards
Andy Bottom – Richard Hope Award
Shortlisted
Rail Business Awards
Scott McCloud – Young Professional
Shortlisted
Rail Business Awards
Operator of the Year
Shortlisted
Community Rail Awards
Best Community Engagement Project
Shortlisted
Community Rail Awards
Rachel Grimwood – Outstanding Volunteer Contribution
Shortlisted
2024
MTR Grand Awards
Work Improvement Team (WIT) – Outstanding Project Award
Winner
Rail Staff Awards
Stratford Station Team – Station Staff or Team Award
Shortlisted
Rail Staff Awards
Andy Bottom – Lifetime Achievement Award
Shortlisted
National Transport Awards
Richard Baker – Community Champion
Winner
National Transport Awards
Rail Operator of the Year
Winner
National Rail Awards
Suresh Gorasia – Outstanding Personal Contribution
Highly Commended
National Rail Awards
Suresh Gorasia – Outstanding Personal Contribution
Shortlisted
National Rail Awards
Operator of the Year
Shortlisted
Spotlight Awards
Operator of the Year
Winner
Spotlight Awards
Training Excellence
Highly Commended
Spotlight Awards
Young Rail Professional – Scott McCloud
Shortlisted
Spotlight Awards
Delivering for the Customer
Shortlisted
Spotlight Awards
Best Use of Technology
Shortlisted
Rail Business Awards
Education & Training Excellence Award
Winner
Rail Business Awards
Rail Business of the Year
Winner
Rail Business Awards
Rail Team of the Year – Customer Experience
Winner
Rail Business Awards
Train Operator of the Year
Winner
2023
UK Customer Experience Awards
Best Business Change and Transformation
Silver
National Transport Awards
Rail Operator of the Year
Winner
Gold Award
TIDE Awards
Winner
National Rail Awards
Passenger Operator of the Year
Winner
Spotlight Awards
Corporate Social Responsibility
Winner
Rail Business Awards
Infrastructure Project and Station Excellence: Surface station improvements programme
Winner
Rail Business Awards
Judges Award
Winner
Golden Whistle Awards
Special award – Elizabeth line
Winner
Personnel Today Awards
HR Impact
Shortlisted
Personnel Today Awards
Health & Wellbeing Award – Smaller Employers & HR Impact Award
Shorlisted
Spotlight Awards
Best Use of Technology
Shortlisted
Spotlight Awards
Acting as One Team
Shortlisted
Railway Innovation Awards
Innovation award
Shortlisted
PFM Awards
Partners in Cleaning
Shortlisted
Rail Business Awards
Train Operator of the Year
High commended
Rail Business Awards
Rail Team of the Year: Train Service Delivery Team
High commended
Rail Business Awards
Customer Service Excellence
Highly commended