Spotlight Award winner
Leading the way in our community
Congratulations to the Ambassador team who won the Corporate Social Responsibility Award at the annual Spotlight Awards last night.
The prestigious annual Spotlight Awards recognise the best in customer service across all industries.
Our Ambassadors are always involved in projects, events and activities that support and improve the communities across the Elizabeth line. They’re making a difference to our customers and communities, all with a kind heart and a lot of enthusiasm!
Learn more about our community work here2023
UK Customer Experience Awards
Best Business Change and Transformation
Silver
National Transport Awards
Rail Operator of the Year
Winner
Gold Award
TIDE Awards
Winner
National Rail Awards
Passenger Operator of the Year
Winner
Spotlight Awards
Corporate Social Responsibility
Winner
Rail Business Awards
Infrastructure Project and Station Excellence: Surface station improvements programme
Winner
Rail Business Awards
Judges Award
Winner
Golden Whistle Awards
Special award – Elizabeth line
Winner
Personnel Today Awards
HR Impact
Shortlisted
Personnel Today Awards
Health & Wellbeing Award – Smaller Employers & HR Impact Award
Shorlisted
National Transport Awards
Rail Operator of the year
Winner
Spotlight Awards
Best Use of Technology
Shortlisted
Spotlight Awards
Acting as One Team
Shortlisted
Railway Innovation Awards
Innovation award
Shortlisted
PFM Awards
Partners in Cleaning
Shortlisted
Rail Business Awards
Train Operator of the Year
High commended
Rail Business Awards
Rail Team of the Year: Train Service Delivery Team
High commended
Rail Business Awards
Customer Service Excellence
Highly commended
2022
National Rail Awards
Large station of the year – Paddington
Highly Commended
National Rail Awards
Medium station of the year – Abbey Wood
Highly Commended
Golden Spanners
Class 345s in the Second Generation new EMU category
Silver award
Golden Spanners
Class 315s in the Ex BR EMU category
Bronze Award
Rail Staff Awards
Richard Baker (Samaritans’ Lifesaver Award)
Highly Commended
Rail Staff Awards
Charlene Peirson (Customer Service Award)
Highly Commended
National Apprenticeships Awards
London Regional Winner
Winner
Customer Experience Awards 2022
Customers at the heart of everything
Highly Commended
2021
Modern Railways and the Institute of Rail Operators
Golden Whistle Award – Best On Time Performance
Highly Commended
National Rail Awards
Outstanding Personal Contribution: Rizwan Javed
Winner
National Rail Heritage Awards
National Railway Heritage Award for Operational Enhancement: West Ealing
Winner
Underground in Bloom
Garden of the year for mental health: West Ealing
Winner