Silver

We’re proud to have been presented with the Best Business Change and Transformation (Silver) award at the recent UK Customer Experience Awards for 2023.

The award was in recognition of MTR Elizabeth line (working closely with Transport for London) for our ability to keep customers at the heart of everything we do, delivering our best customer satisfaction scores through a period of significant change and transformation.

Establishing one of the UK’s most complex railways to a standard that sees 700,000 passengers daily, it’s incredible to be recognised for our rapid growth and transformation alongside our partners.

“A huge thank you to the entire MTR Elizabeth line team and our colleagues at Transport for London.  It’s been a huge year for us launching the Elizabeth line and we could not have done this without everyone’s hard work and support during this time. Our amazing colleagues are what makes the Elizabeth line so successful and our wonderful customers who choose to use us each day. We continue to work hard on making this the best railway in the UK and look forward to welcoming more customers each and every day.” – Customer Experience Director Paul Parsons.