Personnel Today Award winners

Health and wellbeing – Smaller Employers

We’re delighted to have won the Health and Wellbeing Award – Smaller Employers at the Personnel Today Awards, held on Tuesday 21 November. A deserved win for our People and Culture team.

We are committed to making continuous improvements to support our people in being their best self. This award represents MTREL’s commitment to everyone’s health and wellbeing, and the developments we have made throughout the year to improve this.

This includes:

  • The introduction of on-site physiotherapy.
  • A mental health and workplace culture improvement programme, which has included training more colleagues to be mental health first aiders.
  • Rebranding our Wellbeing Centre and relocating it onto our recognition platform.
  • Onboarding a new supplier for our Employee Assistance Programme, MTR Support.

A huge credit for this win goes to our Head of Occupational Health and Wellbeing, Neil Boyd, who leads on a range of wellbeing-focused programmes to help make health and wellbeing support accessible to everybody.

Neil said: “I’m so pleased we won. We are also proud to have achieved finalists in the HR Impact Award category at the Personnel Today Awards. Well done to the People & Culture team!”

2024

Rail Business Awards

Education & Training Excellence Award
Winner

Rail Business Awards

Rail Business of the Year
Winner

Rail Business Awards

Rail Team of the Year – Customer Experience
Winner

Rail Business Awards

Train Operator of the Year
Winner

2023

UK Customer Experience Awards

Best Business Change and Transformation
Silver

National Transport Awards

Rail Operator of the Year
Winner

Gold Award

TIDE Awards
Winner

National Rail Awards

Passenger Operator of the Year
Winner

Spotlight Awards

Corporate Social Responsibility
Winner

Rail Business Awards

Infrastructure Project and Station Excellence: Surface station improvements programme
Winner

Rail Business Awards

Judges Award
Winner

Golden Whistle Awards

Special award – Elizabeth line
Winner

Personnel Today Awards

HR Impact
Shortlisted

Personnel Today Awards

Health & Wellbeing Award – Smaller Employers & HR Impact Award
Shorlisted

National Transport Awards

Rail Operator of the year
Winner

Spotlight Awards

Best Use of Technology
Shortlisted

Spotlight Awards

Acting as One Team
Shortlisted

Railway Innovation Awards

Innovation award
Shortlisted

PFM Awards

Partners in Cleaning
Shortlisted

Rail Business Awards

Train Operator of the Year
High commended

Rail Business Awards

Rail Team of the Year: Train Service Delivery Team
High commended

Rail Business Awards

Customer Service Excellence
Highly commended

2022

National Rail Awards

Large station of the year – Paddington
Highly Commended

National Rail Awards

Medium station of the year – Abbey Wood
Highly Commended

Golden Spanners

Class 345s in the Second Generation new EMU category
Silver award

Golden Spanners

Class 315s in the Ex BR EMU category
Bronze Award

Rail Staff Awards

Richard Baker (Samaritans’ Lifesaver Award)
Highly Commended

Rail Staff Awards

Charlene Peirson (Customer Service Award)
Highly Commended

National Apprenticeships Awards

London Regional Winner
Winner

Customer Experience Awards 2022

Customers at the heart of everything
Highly Commended

2021

Modern Railways and the Institute of Rail Operators

Golden Whistle Award – Best On Time Performance
Highly Commended

National Rail Awards

Outstanding Personal Contribution: Rizwan Javed
Winner

National Rail Heritage Awards

National Railway Heritage Award for Operational Enhancement: West Ealing
Winner

Underground in Bloom

Garden of the year for mental health: West Ealing
Winner