This month, in partnership with Rail for London, we delivered two major projects set out in our Customer Experience Business Plan: the launch of live loadweigh data on customer information screens and our new customer information totems.

The live loadweigh solution sees our Worldline Customer Information System receive data from our Class 345 trains each time the train doors close. This data is then prepared and sent to Darwin (The UK’s Rail Information Database), where it is consumed by different customer information systems: from our Worldline/Infotec next train indicator screens, to our Blackbox megawall and wonderwall products and new LB Foster totems. This loadweigh data will help customers see how busy each carriage is, and pick a carriage which is quieter. This not only offers customers a more comfortable journey, but will aid in keeping dwell times to a minimum, with a focus on improving performance. The data will soon be available on downstream apps such as National Rail Enquiries.

The new LB Foster Inform totems delivered to Custom House, Paddington, and Stratford, will allow customers to plan national rail and multimodal journeys in London (TfL), as well as access onward journey information at each station such as bus and walking routes. Customers will also see detailed service information on these totems in times of disruption – empowering them to make decisions to support their journey.

This all part of our commitment to delivering the best service we can for our customers.